These terms and conditions apply to the use of the website at underseaproductions.com. By accessing this website and / or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms and conditions regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the current terms and conditions, because they are binding on you.
The underseaproductions.com website is owned an operated by Undersea Productions, a business registered in Australia, whose registered office is at 87 Hendry Street, Tewantin, Queensland, 4565, Australia. Our Australian Business Number (ABN) is 26 996 060 938.
You will be able to access most areas of this website without registering your details with us. However, some areas of this website are only open to you if you register.
All transactions are processed in Australian Dollars (AUD).
Prices are subject to change without notice.
You are responsible for any import duty your country may levy on your purchase.
Buying From Us
As part of our checkout process you have opportunity to review your order and to correct any errors. Once you have paid, we will email you an order confirmation detailing the particulars of your purchase. Please read this email carefully and let us know immediately if any details are incorrect. If you do not receive your order confirmation email please let us know as soon as possible.
We reserve the right to refuse or cancel an order:
- where goods are not available;
- where we cannot obtain authorization for your payment;
- if there has been a pricing or product description error; or
- if you do not meet any eligibility criteria set out in our terms and conditions
If we refuse or cancel your order, we will advise you within 2 business days and refund any money you have paid.
Full payment is required before we process an order. We accept the following payment methods: Visa, MasterCard, and (for Australian customers) EFT direct deposit into our business bank account.
Dispatch & Shipping
DVDs that are in stock are normally dispatched within 1 business day. Stock footage and stock photography orders are normally ready for digital download within 1 business day. Dispatch time for printed artwork depends on the size and format ordered, and may take up to 10 business days.
We ship our products nationally and internationally using Australia Post. Shipping costs are influenced by the size and weight of the product, and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Returns, Refunds, Exchanges
We do not normally give refunds if you simply change your mind or make a wrong decision.
Stock footage, stock photography, and artwork sales are final, so please choose carefully. We provide free watermarked previews (“comps”) for you to review before you decide on your purchase.
If you receive a damaged or defective item, or if we shipped you the wrong item, please return it to us within 14 days of receipt for an exchange. Let us know about the problem within 7 days of receipt, and no returns will be accepted without prior contact and agreement. Refunds are given at our discretion.
Claims for non-delivery cannot be accepted unless we are notified within 30 days of the dispatch date. If your package is returned to us as ‘non-deliverable’ we will charge you the postage cost to re-send the package to you.
This website includes links to other websites. These links are provided for your convenience and to lead you to further information. We have no control over, and no responsibility for, the nature, content and availability of those sites. The inclusion of these links does not necessarily imply our recommendation or endorsement of the views expressed within them.